Rocky Mountain Fishing Kayaks | Shipping and Purchase Policy
Rocky Mountain Fishing Kayaks, LCC at www.rmfishingkayaks.com Shipping Policy
Order Processing
All orders are processed within 1-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Products that are not in stock are usually drop-shipped directly from the manufacturer. An email communication will be sent if the fulfillment of a product is greater than 5 business days from your order.
Pre-Orders
Pre-orders are available on select items that we anticipate receiving in the next few months. Pre-ordering through Rocky Mountain Fishing Kayaks allows you to secure a product by either paying for it partially or paying for it in full. Most paid in full pre-orders will receive a 5% discount off the MSRP.
Kayak Deposits
All orders containing kayaks requiring deposits will be charged a $200 non-refundable deposit. At the pick up of your kayak, you will be invoiced the full amount less the $200 deposit. If you decide to not order the kayak, you may apply the $200 to any other item in our store.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free Local Pickup.
Free Accessory Shipping on Orders over $299 not containing fishing kayaks.
$9.99 Shipping for most accessory orders less than $299.
All not-in-stock Kayaks are subject to a minimum $299 shipping charge and currently shipping to the following states: Arizona, Colorado, Idaho, Kansas, Montana, Nebraska, Nevada, New Mexico, Oklahoma, Texas, Utah, Wyoming.
Deliveries are made as requested and at the flexibility of the company. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
For purchasing a kayak outside of Colorado, please contact our store at 970-387-8842. Buyer will be responsible for paying for all shipping costs outside of Colorado.
In-store pickup
You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are variable and will be confirmed with you at the time of purchase. Please have your order confirmation email with you when you come.
International Shipping
We do not offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at sales@rmfishingkayaks.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Once delivered, we do not accept returns or exchanges on fishing kayaks.
Any BooneDox items are also exempt from our return and exchange policy.
For more information, please visit our return and exchange policy. https://www.rmfishingkayaks.com/pages/shipping-and-return-policies
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@rmfishingkayaks.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Refunds for Pre-Orders
Pre-orders are subject to a full refund up until the day that the products have been delivered to Rocky Mountain Fishing Kayaks. After the products have been delivered, the customer is subject to receiving their refund less $200. The $200 can be applied towards another purchase from our store.
If you have any further questions, please don't hesitate to contact us at sales@rmfishingkayaks.com.com.
LAST UPDATED
4/1/22